Our Services

Targeted Case Management provides case management to children and adolescents (birth to 20 years) with emotional disturbances, behavioral disorders, mental illness and/or intellectual disabilities.  The Progress Center contracts with the Department of Children’s Behavioral Health Services to provide this service, which is defined in the MaineCare Manual section 13. Services include but are not limited to: developing and maintaining a comprehensive service plan, information, referral, support, advocacy coordination of services.

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Our Mission

Our mission is to promote independence and freedom of choice for the individuals we serve. Our core beliefs include that each person with a disability has a desire for a rich and varied life, including a physical, intellectual, emotional and spiritual dimension. We also believe each person grows through their life experience and has the right to make his/her own life choices, including those that may involve risk. We support each person to discover their own dream for a meaningful life.


Our Team 

Our team consists of a group of highly qualified and well trained individuals. At minimum, our CCM staff must have a Bachelor’s degree from an accredited four (4) year institution of higher learning with a specialization in psychology, mental health and human services, behavioral health, behavioral sciences, social work, human development, special education, counseling, rehabilitation, sociology, nursing or closely related field is minimally required. Additionally, our CCM’s are supported to attend Bi-Weekly supervision sessions as well as team meetings monthly. We are proud to announce that all of our Case Managers are currently in the process of earning their LSW.

Meet the Children’s Case Management Team

Kristen Charest, Children’s Case Manager

Kristen joined The Progress Center in 2016 as a Children’s Targeted Case Manager.  She received her BSW from The University of Southern Maine and is currently working on pursuing her Master’s degree and her license in social work. Kristen began her career in children’s services as Program Coordinator for the Pequawket Kids Association before transitioning to a DSP II in residential treatment for 5-14 year olds. Kristen also manages an independent mentor program for MSAD 72 and volunteers for children’s empowerment groups such as Girls On The Run and Hardy Girls Hardy Women.

Contact Information: 207-890-2679, kristencharest@progresscentermaine.org

Nancy Francis, Children’s Case Manager

Nancy joined The Progress Center in April of 2016 working as a Targeted Children’s Case Manager. She has also begun providing some adult case management services as well to help her clients who are  transitioning on to adulthood.  Nancy has worked in the social service field since 2003 working in a variety of positions such as a direct service professional in a residential group home setting, job coaching adults with developmental disabilities and traumatic brain injuries and has worked now as a targeted children’s case manager for the past 9 years.  Nancy graduated from the University of Southern Maine with a Bachelor’s Degree in Social Work in 2007.  She enjoys working collaboratively with clients and their families to help them grow to become more independent and self-sufficient and looks forward to being able to continue to do so with The Progress Center.

Contact Information: 207-461-1197, nancyfrancis@progresscentermaine.org

Greg Stacy, Children’s Case Manager

Greg Stacy started working for the Progress Center March 21, 2016.  Greg began working with adolescents and families in 2007 as a BHP (Behavioral Health Professional), heavily promoting growth and development for each individual being served.  Greg continued doing this type of work during his Graduate Studies at UMO, which focused succinctly on Clinical Counselor Education.  Once out of school, Greg continued doing more BHP work throughout Southern Maine, then spent 4 years working in a Group Home for troubled adolescents.

Contact Information: 207-890-9423, gregstacy@progresscentermaine.org

Kelly Bean, Children’s Case Manager

Kelly Bean joined the Progress Center in February of 2017.  She earned a Bachelors Degree in Mental Health and Human Services, with a Minor in Psychology and is MHRTC certified. Her previous experience has been in Case Management and crisis work.

Contact Information: 207-461-2319, kellybean@progresscentermaine.org

Make a Referral

Referral Form

Online Referral Form for all of The Progress Center's programs.

Step 1 of 3

  • Please provide the full physical address of the individual being referred.
  • Please indicate if this person is the parent or guardian if under 18 or legal guardian if 18+.